Training and Quality Manager - Remote

Overview

The Training and Quality Manager at Wrist is responsible for designing, implementing, and maintaining comprehensive training programs and quality assurance processes to ensure outstanding customer service and operational excellence.

In Short

• Design and deliver engaging training content.
• Evaluate training effectiveness through feedback and metrics.
• Collaborate with stakeholders to align training materials with business goals.
• Maintain training records and report on employee development progress.
• Implement quality assurance frameworks and conduct regular audits.
• Analyze performance metrics for improvement opportunities.
• Lead and mentor training and quality teams.
• Participate in client calibration sessions to align quality expectations.
• Support change management and process improvement initiatives.
• Foster a culture of continuous learning and quality excellence.

Requirements

• Bachelor’s degree in Business, Education, or related field.
• Minimum of 7 years of Training and Quality Management experience.
• Experience in training and/or quality assurance roles.
• Strong understanding of customer service best practices.
• Excellent facilitation and communication skills.
• Proficiency in instructional design and learning management systems.
• Ability to analyze data and identify actionable insights.
• Relevant certifications in training or quality management preferred.

Benefits

• Opportunity to work in a leading global company.
• Engagement in a culture of continuous improvement.
• Support for professional development and training.
• Collaboration with diverse teams across departments.
• Hybrid work setup offering flexibility.