Sales Quality Analyst and Supervisor - Remote

Overview

The Sales Quality Analyst and Supervisor is responsible for ensuring high-quality sales interactions in a healthcare-focused call center. This role involves monitoring and evaluating sales calls and providing performance feedback to optimize sales effectiveness, compliance, and quality customer engagement.

In Short

• Monitor and evaluate outbound sales calls for quality and compliance.
• Develop call quality scorecards and evaluation criteria.
• Analyze sales performance trends for improvement.
• Lead and supervise a team of QA representatives.
• Train new QA team members on compliance standards.
• Facilitate team meetings and one-on-one coaching.
• Collaborate with Sales Managers to identify quality gaps.
• Track team KPIs and generate supervisory reports.
• Stay updated on healthcare policies and sales strategies.
• Ensure ethical sales practices are followed.

Requirements

• Bachelor’s degree in business, healthcare administration, or related field (preferred).
• 3+ years of experience in healthcare outbound call center sales.
• 1–2 years in a quality assurance role focused on sales performance.
• Strong knowledge of healthcare sales and compliance regulations.
• Proficiency in call monitoring software and CRM systems.
• Excellent sales coaching and communication skills.
• Ability to analyze sales data for improvement strategies.
• Strong problem-solving and time management abilities.
• Certifications in healthcare sales or quality assurance preferred.

Benefits

• Opportunity to lead a team in a growing organization.
• Flexible work environment.
• Professional development opportunities.
• Engagement in meaningful work within the healthcare sector.
• Competitive salary and benefits package.