DME Member Care Agent - Remote

Overview

The Member Care Advisor position is a fully remote role focused on providing exceptional support in the home medical supply industry, aimed at improving patient care and satisfaction.

In Short

• Develop deep knowledge of products and customer needs.
• Serve as the first line of contact for customer inquiries.
• Manage the full customer relationship lifecycle.
• Document user communications and create internal processes.
• Advocate for customer needs in product development.
• Work in a startup environment with a focus on impact.

Requirements

• Passionate about consumer healthcare.
• Experience in customer success roles in DME.
• Dedicated to exceeding customer expectations.
• Self-starter with problem-solving abilities.
• Excited to work in a fast-paced startup.

Benefits

• $6 - $8 USD per hour.
• Fully remote work.
• Collaborative and passionate coworkers.
• Opportunity to make a difference in healthcare.