Member Care Advocate - Remote

Overview

The Member Care Advocate will provide real-time, high-quality support via chat to members navigating their healthcare needs, ensuring a seamless digital experience.

In Short

• Advocate for members by resolving complex issues.
• Manage multiple concurrent chat interactions.
• Educate members on healthcare benefits and services.
• Provide empathetic responses to inquiries.
• Optimize chat experience through structured workflows.
• Utilize chat platform and CRM for issue resolution.
• Document interactions for quality review.
• Support process improvements for member satisfaction.
• Maintain high efficiency in chat concurrency.
• Contribute to team performance metrics.

Requirements

• 2+ years of customer service experience, preferably in healthcare.
• Strong written communication skills.
• Experience in a chat-based role preferred.
• Critical thinking skills for problem resolution.
• Remote work capability with a distraction-free workspace.
• Familiarity with chat performance metrics.
• Knowledge of insurance plans and claims processing is a plus.

Benefits

• Be part of a mission-driven team.
• Work in a fully remote environment.
• Opportunities for growth and upskilling.