Member Advocate - Remote

Overview

As a part of Member Advocate Team at MedOne, you'll be the friendly, knowledgeable voice assisting our members, pharmacies, and healthcare providers with their pharmacy benefits.

In Short

• Primary source of information for members, pharmacies, and physicians via phone, email, and chat.
• Resolve member, pharmacy, and physician inquiries and research claim processing issues.
• Facilitate patient care between healthcare organizations and members.
• Document engagement outcomes and steps taken with clarity.
• Navigate multiple systems to effectively engage with members.
• Collaborate with other departments to improve experiences.
• Handle difficult conversations with empathy and active listening.
• Minimum of 1 year of customer service experience required.

Requirements

• Strong proficiency in Microsoft Office products.
• Willingness to obtain pharmacy technician certification within one year.
• Excellent customer service and teamwork skills.
• Flexibility with scheduling, including rotating Saturdays and evenings.
• Reliability and punctuality.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Generous paid time off and holidays.
• Opportunities for professional growth.
• A vibrant and collaborative work culture.