Care Advocate - Remote

Overview

As a Care Advocate at Tomorrow Health, you will play a crucial role in managing patient orders and ensuring a smooth experience for patients and healthcare providers.

In Short

• Interact with patients and providers via phone, email, and text.
• Manage order intake and prescription retrieval.
• Provide order confirmations and status updates.
• Clarify policies and eligibility with health insurance payors.
• Utilize internal resources to manage outreach efficiently.
• Process orders in the internal order management system.
• Maintain a sense of urgency in patient care.
• Communicate professionally with all stakeholders.
• Work remotely with high-speed internet access.
• Available for eastern hours shifts.

Requirements

• 2+ years in customer success or service roles, preferably in healthcare.
• Interest in improving customer experience linked to business growth.
• Empathetic and collaborative, with experience in fast-paced environments.
• Bilingual in English and Spanish is a plus.
• Excellent verbal, written, and interpersonal communication skills.
• Strong multitasking and organizational abilities.
• Proficient in Google Suite, Salesforce, and ticketing systems.
• Must have a HIPAA compliant workspace for remote work.
• Ability to work eastern hours.

Benefits

• 100% employer-paid medical, dental, and vision benefits.
• HSA and FSA options available.
• Fully covered membership in One Medical for primary care.
• 12 weeks of paid parental leave.
• Free mental health support services.
• Disability plan availability.
• Company-sponsored life insurance.
• Educational reimbursement opportunities.
• Monthly wellness stipend.
• Unlimited vacation and 11 corporate holidays.