Member Care Advisor - Remote

Overview

Better Health is shaking up the home medical supply world by offering a full-service solution that includes support, coaching, education, and home delivery.

In Short

• Become a pro at their products, customers, medical conditions, insurance, and billing.
• Be the first person customers talk to for questions and problems, and work with other teams (product, billing, etc.) to sort things out.
• Handle the whole customer journey, from potential customers to post-purchase support.
• Help create awesome processes for customer interactions.
• Be the customer's voice internally, making sure product development is all about their needs.

Requirements

• You're super into consumer healthcare and helping people live their best lives.
• You've got experience in customer service, especially with durable medical equipment (DME).
• You always go above and beyond for customers.
• You're a self-starter, always "selling" (in a good way!), creative, good at problem-solving, and can prioritize in a fast-paced environment.
• You're excited to jump into a startup and make an impact right away.

Benefits

• Work from anywhere (full remote flexibility!).
• Compensation ranging $19-21/hour based on experience.
• Healthcare benefits.
• Join a leadership team that's all about improving the lives of people with chronic conditions.
• Most importantly, you'll be part of a mission to help people manage chronic conditions at home, guided by values like taking patients seriously, leading with kindness, and moving fast to make a big impact.