Member Advisor - Remote

Overview

As a Member Advisor at Atlas, you will be the primary point of contact for our invite-only members, ensuring they receive a high-touch, personalized experience while navigating their benefits and services.

In Short

• Serve as the main contact for members, managing concierge requests.
• Deliver exceptional service via text, email, and phone calls.
• Advocate for members to enhance their experience.
• Collaborate with cross-functional teams to improve member services.
• Utilize tools to manage member accounts and communications.

Requirements

• 3+ years of experience in client services related to high-touch financial services.
• Access to a quiet workspace with reliable internet.
• Excellent communication and adaptive listening skills.
• Strong problem-solving abilities.
• Ability to prioritize competing needs.
• Willingness to work evenings and weekends.

Benefits

• Opportunity to shape a new standard in financial services.
• Competitive salary, stock options, and 401(k).