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Member Advisor - Remote

Posted 2 days ago
Customer Service
Full Time
Worldwide

Overview

As a Member Advisor at Atlas, you will be the primary point of contact for our invite-only members, ensuring they receive a high-touch, personalized experience while navigating their benefits and services.

In Short

  • Serve as the main contact for members, managing concierge requests.
  • Deliver exceptional service via text, email, and phone calls.
  • Advocate for members to enhance their experience.
  • Collaborate with cross-functional teams to improve member services.
  • Utilize tools to manage member accounts and communications.

Requirements

  • 3+ years of experience in client services related to high-touch financial services.
  • Access to a quiet workspace with reliable internet.
  • Excellent communication and adaptive listening skills.
  • Strong problem-solving abilities.
  • Ability to prioritize competing needs.
  • Willingness to work evenings and weekends.

Benefits

  • Opportunity to shape a new standard in financial services.
  • Competitive salary, stock options, and 401(k).

Atlas

Atlas

Atlas is an innovative startup focused on leveraging Generative AI to tackle significant challenges in the cybersecurity sector. With a team of experienced leaders from Big Tech and successful scale-ups, Atlas aims to deliver groundbreaking solutions that enhance security for organizations. The company fosters a collaborative and agile work environment, encouraging its engineers to take ownership of the development lifecycle and drive impactful work that mitigates risks for clients.

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