Member Services Associate, Dining and Accounts - Remote

Overview

The Member Services Associate will be responsible for ensuring an exceptional experience for Atlas cardholders across dining, reservations, and account servicing.

In Short

• Serve as the primary point of contact for Atlas members regarding dining and account-related requests.
• Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems.
• Coordinate reservations, dining experiences, and special requests with precision and speed.
• Troubleshoot member account questions, credit issues, and billing concerns.
• Collaborate cross-functionally with credit operations and lifestyle teams.
• Track and manage service requests efficiently.
• Uphold Atlas’s service ethos by anticipating needs.

Requirements

• 3+ years of client service or relationship management experience.
• Background in Customer Service, Executive Assistance, or Concierge Services.
• Exceptional track record of delivering VIP-level service.
• Excellent multitasking and prioritization skills.
• Creative problem-solver.
• Strong communication skills.
• Genuine passion for dining and member service.
• Self-motivated and able to work independently.
• Comfortable using tools like Zendesk and Google Workspace.

Benefits

• Full medical, dental, and vision coverage.
• 401k Plan.
• Flexible Time Off.
• Work from Home Reimbursement.
• Access to Atlas perks and lifestyle experiences.