Remote Otter LogoRemoteOtter

Quality & Training Associate, Member Services - Remote

Posted 4 days ago
Customer Service
Full Time
Mexico

Overview

OneImaging is solving the outdated process of medical imaging exams with a concierge approach and a premium-quality radiology network, providing essential services at fair prices.

In Short

  • Position: Quality & Training Associate
  • Focus on supporting the Member Services organization
  • Ensure Care Navigators are set up for success
  • Impactful onboarding and consistent quality feedback
  • Unrelenting focus on member experience
  • Work closely with the operational team
  • Organized and process-driven role
  • Help reduce imaging costs for patients and employers
  • Join a network of over 4,000 vetted providers
  • Contribute to improving healthcare access

Requirements

  • Strong organizational skills
  • Experience in training or quality assurance
  • Ability to provide feedback effectively
  • Focus on customer service excellence
  • Process-driven mindset
  • Excellent communication skills
  • Ability to work collaboratively
  • Experience in healthcare or related field is a plus
  • Proficiency in relevant software tools
  • Commitment to continuous improvement

Benefits

  • Opportunity to make a significant impact in healthcare
  • Work in a supportive team environment
  • Competitive salary and benefits package
  • Professional development opportunities
  • Flexible working arrangements
  • Access to a network of healthcare professionals
  • Contribution to patient care improvement
  • Engagement in innovative healthcare solutions
  • Work with a mission-driven organization
  • Positive workplace culture

OneImaging

OneImaging

OneImaging is a pioneering healthcare company focused on transforming the radiology experience for patients and families. With a network of over 4,000 vetted providers across 48 states, OneImaging offers a concierge approach to medical imaging that significantly reduces costs by 60-80%. The company is dedicated to providing essential radiology services at fair prices, eliminating surprise bills, and delivering immediate savings and ROI for employers and payers. By building a member services team that prioritizes personalized support and operational efficiency, OneImaging aims to enhance patient engagement and streamline the imaging journey.

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