Member Services Associate - Hybrid - Remote

Overview

The Member Services Associate is responsible for delivering exceptional service to members, assisting with inquiries and transactions, and providing support in a hybrid work environment.

In Short

• Provide exceptional service by assisting members with inquiries and transactions.
• Understand and explain all products and services offered.
• Identify and fulfill the financial needs of members.
• Guide members through troubleshooting and using digital tools.
• Maintain strict confidentiality in accordance with company policies.
• Perform additional duties to support the team.
• Work in a hybrid position with remote and in-person requirements.
• Previous experience in customer service, sales, or call center environments.
• Strong prioritization and multitasking skills.
• Excellent written and verbal communication skills.

Requirements

• Knowledgeable and resourceful about products and services.
• Service-oriented and passionate about helping others.
• Detail-focused and maintains confidentiality.
• Adaptable and collaborative in a fast-paced environment.
• Credit union or banking experience is a plus.
• A positive, patient, and professional demeanor.

Benefits

• Competitive hourly wage of $20–$22 per hour.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) with match and a pension plan.
• Paid vacation, sick, and personal time.
• Credit monitoring service and student loan paydown program.
• Ongoing training and a supportive, growth-focused culture.