Member Services Associate, Travel & Lifestyle - Remote

Overview

As a Member Services Associate on the Travel & Lifestyle team, you will handle high-value requests for discerning members, providing concierge-level support and ensuring a seamless experience.

In Short

• Handle complex travel and lifestyle requests.
• Provide high-touch support via chat.
• Manage bookings with internal systems and third-party tools.
• Act as a brand ambassador for Atlas.
• Anticipate member needs and improve service quality.
• Collaborate with hotels and transportation providers.
• Contribute to internal knowledge bases.
• Work Thursday to Saturday, 3 pm - 12 am EST.
• 2-4 years of experience in luxury travel or concierge services required.
• Must be comfortable working nights, weekends, and holidays.

Requirements

• Experience in luxury travel or high-end lifestyle management.
• Ability to manage complex itineraries.
• Strong global travel knowledge.
• Excellent written communication skills.
• High level of discretion with sensitive information.
• Strong organizational skills.
• Experience with GDS platforms is a plus.

Benefits

• Join a high-growth fintech company.
• Work with an elite team.
• Culture that rewards autonomy and innovation.
• Flexible hybrid environment.