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Member Services Associate, Travel & Lifestyle - Remote

Posted Yesterday
Customer Service
Contract
USA
$35 - $37/hour

Overview

As a Member Services Associate on the Travel & Lifestyle team, you will handle high-value requests for discerning members, providing concierge-level support and ensuring a seamless experience.

In Short

  • Handle complex travel and lifestyle requests.
  • Provide high-touch support via chat.
  • Manage bookings with internal systems and third-party tools.
  • Act as a brand ambassador for Atlas.
  • Anticipate member needs and improve service quality.
  • Collaborate with hotels and transportation providers.
  • Contribute to internal knowledge bases.
  • Work Thursday to Saturday, 3 pm - 12 am EST.
  • 2-4 years of experience in luxury travel or concierge services required.
  • Must be comfortable working nights, weekends, and holidays.

Requirements

  • Experience in luxury travel or high-end lifestyle management.
  • Ability to manage complex itineraries.
  • Strong global travel knowledge.
  • Excellent written communication skills.
  • High level of discretion with sensitive information.
  • Strong organizational skills.
  • Experience with GDS platforms is a plus.

Benefits

  • Join a high-growth fintech company.
  • Work with an elite team.
  • Culture that rewards autonomy and innovation.
  • Flexible hybrid environment.

Atlas

Atlas

Atlas is an innovative startup focused on leveraging Generative AI to tackle significant challenges in the cybersecurity sector. With a team of experienced leaders from Big Tech and successful scale-ups, Atlas aims to deliver groundbreaking solutions that enhance security for organizations. The company fosters a collaborative and agile work environment, encouraging its engineers to take ownership of the development lifecycle and drive impactful work that mitigates risks for clients.

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