VIP Key Account Manager - Remote

Overview

As a VIP Key Account Manager at Betsson Group, you will manage a portfolio of high-value clients, focusing on retention and customer satisfaction in a hybrid work environment.

In Short

• Manage a portfolio of 200+ active VIP customers.
• Build trust-based relationships with high-value players.
• Identify VIP needs and offer tailored promotions.
• Support VIP campaigns with Product Managers and CRM teams.
• Monitor player activity to optimize engagement.
• Improve communication strategies and VIP experience quality.
• Collaborate with internal teams for seamless operations.

Requirements

• Native-level communication skills in Argentinian Spanish, proficiency in English is a plus.
• Experience in managing a client portfolio in iGaming or related fields.
• Proven track record in customer interaction and relationship building.
• Understanding of VIP management and CRM tools.
• Goal-oriented and analytical with performance metrics.
• Commercial mindset focusing on customer value.
• Detail-oriented with excellent communication skills.
• Passion for sports and casino.
• Hybrid model: 3 days in office, 2 remote.

Benefits

• Work in a high-impact, customer-centric environment.
• Opportunity to influence loyalty and revenue.