Senior Technical Account Manager - Enterprise - Remote

Overview

As part of our rapid growth we are looking for a Senior Technical Account Manager to join our team! As a Technical Account Manager, you will be our customer’s main point of contact in growing their use of the product, helping them find new use cases and their liaison with support and engineering. Ultimately, you would be responsible for making sure they are a satisfied and happy Axonius customer.

In Short

• Train customers on how to use the product.
• Confidently demonstrate all new features as they are added.
• Build customer relationships and ensure the relationships remain a positive experience.
• Proactively engage with customers to find additional use cases for their environment.
• Conduct regular meetings and QBRs with both the technical and executive customer teams.
• Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner.
• Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.

Requirements

• At least 4 years industry experience in a customer facing role within software and/or technology.
• Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.).
• Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.).
• Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management.
• Strong verbal and written communication skills.
• Capable of presenting technical information to technical and non-technical audiences.
• Self driven problem solver who thrives in a fast paced environment.
• Provide a customer focused approach and a strong sense of ownership over customer results.
• Basic understanding of Python.
• Demonstrate critical thinking skills.

Benefits

• Experience building and delivering a technical partner enablement program.
• Familiarity with API’s and their practical application in a real world environment.
• Intermediate knowledge of coding in Python, Bash, Batch, and/or Powershell.
• Understanding of data sets and how to effectively extract useful information.