Senior Technical Account Manager - Enterprise - Remote

Overview

The Senior Technical Account Manager serves as the primary technical liaison for enterprise clients, ensuring they derive maximum value from our AI-driven solutions.

In Short

• Lead technical onboarding and training sessions for enterprise clients.
• Act as the main point of contact for all technical inquiries and escalations.
• Collaborate with product and engineering teams to address client-specific requirements.
• Monitor client usage and performance metrics to proactively identify areas for improvement.
• Conduct regular business reviews with clients to assess satisfaction and gather feedback.
• Develop and maintain comprehensive documentation and best practices for clients.
• Advocate for clients within the organization, ensuring their needs are prioritized.

Requirements

• Proven experience in technical account management or similar role.
• Strong technical background and understanding of software solutions.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and clients simultaneously.
• Customer-centric mindset with a focus on client success.
• Experience in conducting training sessions and workshops.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with leading technology solutions.
• Flexible working environment.
• Professional development and growth opportunities.
• Collaborative and innovative team culture.