Senior Enterprise Customer Account Manager - Remote

Overview

We are looking for a Senior Customer Account Manager to join our Enterprise Customer Account Management Team to make an outstanding contribution to the growth of our regional sales capability.

In Short

• You will establish and grow professional working relationships and network with daily users up to the executive level
• You will execute campaigns and use networking opportunities and technologies to drive lead generation with existing ecommerce, retail, software projects requiring tax or cross-border compliance solutions
• You will manage a pipeline of cross-sell and upsell opportunities within a set of existing accounts and deliver results against a quota
• You will provide forecasts and risk analysis to your direct manager and track customer and partner interaction, using Salesforce
• Use Experience digging into prospects' pain points and validating the issues they're facing for sales calls, product presentations, webinars and face-to-face meetings
• Create a win-win environment for the client and Avalara by negotiating issues related to contracts, pricing and service fees
• Work in a team environment with a Customer Success Manager to promote client retention and satisfaction
• Mentor/coach more junior Customer Account Managers

Requirements

• Experience in an existing business, quota-carrying sales role
• 5 years' experience minimum in B2B selling of managed services, SaaS software or VAT related services, preferably to tax, finance, IT or business owners at a senior level
• Knowledge of indirect tax or VAT compliance
• Experience fostering relationships and growing Enterprise/Strategic accounts
• Experience being held to and motivated by metrics
• Experience establishing communication and engagement with prospects both internally and externally
• Experience balancing multiple sales opportunities
• Specialised knowledge of the retail, software, logistics, finance, accounting or tax industry, would be a distinct advantage
• At least one second European language would be a strong advantage

Benefits

• In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
• Benefits vary by location but generally include private medical, life, and disability insurance.
• Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture.