IT Support Specialist II - Remote

Overview

We're looking for a skilled IT professional with 3 to 5 years of experience who enjoys solving complex technology problems and knows when to escalate issues. In this role, you’ll play a key part in ensuring employees have a smooth and reliable tech experience—resolving incidents, supporting requests, mentoring junior team members, and helping to continuously improve our processes.

In Short

• Provide advanced IT support for employees onsite and remote
• Document solutions and train peers
• Work with various tools including Microsoft Windows and Apple OS
• Troubleshoot and resolve hardware, software, and network issues
• Mentor Tier 1 team members
• Install and maintain laptops and desktops
• Improve support processes
• Communicate effectively with end users
• Participate in on-call rotation for complex issues
• Ensure alignment with IT policies

Requirements

• 3 to 5 years of IT support experience
• Excellent English communication skills
• Experience with Microsoft 365 and Google Drive
• Ability to troubleshoot advanced technical issues
• Experience with hardware management
• Knowledge of local office infrastructure
• Ability to create helpful documentation
• Willingness to participate in an on-call rotation
• Strong problem-solving skills
• Commitment to improving support processes

Benefits

• Great compensation package
• Paid time off
• Paid parental leave
• Health benefits including private medical and life insurance
• Support for diversity, equity, and inclusion
• Employee-run resource groups
• Opportunities for professional growth
• Welcoming and supportive team environment
• Bonuses for eligible employees
• Commitment to employee well-being