Chief of Staff, Customer Success - Remote

Overview

The Chief of Staff supporting the Chief Customer Officer (CCO) is a strategic, high-visibility role accountable for driving customer-centric excellence across the organization. This leader ensures alignment, execution, and performance across all customer-facing functions.

In Short

• Lead cross-functional initiatives to elevate customer satisfaction.
• Drive net revenue retention and strengthen customer engagement.
• Collaborate with senior executives on high-stakes customer strategies.
• Translate customer-focused priorities into actionable plans.
• Prepare executive-level materials and support CCO communications.
• Manage complex customer programs and strategic priorities.
• Build operational discipline to deliver measurable results.
• Foster a culture of continuous learning and collaboration.
• Participate in governance and operational committees.
• Drive accountability and ensure seamless transitions from initiatives.

Requirements

• 3-5+ years of experience in strategy, operations, or consulting.
• Healthcare experience is required.
• Strong background in corporate strategy.
• Exceptional executive communication skills.
• Proven ability to influence C-suite decisions.
• Experience with project portfolio tools (Smartsheet, Jira).
• Analytical orientation with a focus on customer impact.
• Leadership of cross-functional teams.
• Ability to drive decisive action in fast-paced environments.
• Experience in healthcare technology and consulting is a plus.

Benefits

• Competitive salary and bonus structure.
• Generous HSA company contribution.
• Healthcare, vision, and dental benefits.
• 401k match program from day one.
• Unlimited PTO for salaried associates.
• Education reimbursement opportunities.
• Paid Parental Leave for all parents.
• Wellness reimbursement for gym memberships.
• Engagement with community service initiatives.
• Casual work environment.