Member Services Coordinator - Remote

Overview

Associations International is seeking a dedicated and detail-oriented Member Services Coordinator to join our Member Services team! In this key role, you will provide critical support to our client partners and their members worldwide.

In Short

• Provide exceptional customer service to assigned associations’ members.
• Cross-train to support multiple associations.
• Respond to emails and phone calls promptly.
• Process new and renewal dues for membership.
• Manage event registration and invoicing.
• Adhere to Standard Operating Procedures (SOPs).
• Maintain confidentiality of sensitive information.
• Exhibit a professional demeanor.
• Work in a hybrid schedule with flexibility.
• Contribute to the success of client associations.

Requirements

• Undergraduate degree or related experience.
• Minimum of two years of customer service experience.
• Excellent interpersonal and communication skills.
• Strong organizational and time-management skills.
• Ability to adapt to changes in the work environment.
• Proficient in Office 365.
• Available to travel when needed.

Benefits

• Hybrid work flexibility.
• Competitive compensation based on skills and experience.
• Full benefits package including medical and dental.
• 401(k) with company match.
• Comprehensive time off policy.
• Culture of respect and belonging.