Member Services Coordinator - Remote

Overview

Recuro Health is a leading virtual-first care delivery company offering a personalized, holistic, and proactive approach to healthcare. Recuro provides seamless access to various virtual care services, including primary and urgent care, behavioral health, at-home lab testing, and genomics testing. Additionally, Recuro provides a comprehensive suite of supplemental benefits, integrated prescriptions, care management, and care navigation, all available on a unified platform. For more information, visit www.recurohealth.com.

In Short

• Schedule consults and assist members and providers for all Recuro service offerings.
• Support Recuro members and patients with detailed information about their benefits.
• Collect and document member demographics, health history, and chief complaint.
• Monitor the status of virtual consultations and escalate issues as needed.
• Perform all tasks within scope of Recuro Health policy and procedures.
• Complete tasks as assigned by Member Services Supervisor or other leadership.

Requirements

• High School Diploma; some college or CMA certification desired.
• Minimum 2 years Customer Service and Telehealth Experience.
• Excellent customer service, verbal, and phone skills.
• Fluent in English.
• Flexibility with hours and available to work weekends.
• Knowledge of basic medical terminology.
• Proficiency in Microsoft Office Suite, Excel preferred.

Benefits

• Work in a remote environment.
• Opportunity to grow and learn in the healthcare field.
• Be part of a supportive team focused on patient care.