Member Services Coordinator - Remote

Overview

Recuro Health is a leading virtual-first care delivery company offering a personalized, holistic, and proactive approach to healthcare. Recuro provides seamless access to various virtual care services, including primary and urgent care, behavioral health, at-home lab testing, and genomics testing. Additionally, Recuro provides a comprehensive suite of supplemental benefits, integrated prescriptions, care management, and care navigation, all available on a unified platform.

In Short

• Schedule consults and assist members and providers for all Recuro service offerings.
• Support Recuro members and patients with detailed information about their benefits.
• Collect and document member demographics, health history, and chief complaints.
• Monitor the status of virtual consultations and escalate issues as needed.
• Perform tasks within the scope of Recuro Health policy and procedures.
• Complete tasks as assigned by Member Services Supervisor or other leadership.
• Work remotely from Bryan, Texas.
• Temporary part-time position, up to 20 hours a week.

Requirements

• High School Diploma required; some college preferred.
• Minimum 2 years Customer Service Experience.
• Minimum 2 years Telehealth Experience.
• Excellent customer service, verbal, and phone skills.
• Fluent in English.
• Knowledge of basic medical terminology.
• Proficiency in Microsoft Office Suite, especially Excel.
• Ability to work weekends and holidays as needed.

Benefits

• Flexible working hours.
• Opportunity to work in a virtual healthcare environment.
• Gain experience in telehealth and customer service.
• Work with a supportive team.