Member Services Coordinator - Remote

Overview

The Member Services Coordinator provides customer service and manages membership and donation processing for inquiries from staff, volunteers, members, donors, and the general public, playing a key support role for RMEF outreach.

In Short

• Provides customer service for phone and email inquiries.
• Processes memberships and donations accurately.
• Handles customer complaints professionally.
• Maintains member and contact records.
• Offers training to other Member Services personnel.
• Works closely with other departments for data entry support.
• Available for remote work after initial training period.
• Requires knowledge of RMEF’s mission and activities.
• Must have strong time management and communication skills.
• Experience with relational databases preferred.

Requirements

• High School diploma or GED.
• Minimum of two years in customer service.
• Experience with relational databases and spreadsheets.
• Basic bookkeeping knowledge.
• Effective communication skills.
• Ability to manage multiple tasks and priorities.
• Team player with a positive attitude.
• Proficient in Microsoft Office Suite.
• Adaptable to change and proactive in problem-solving.
• Willingness to follow instructions and maintain professionalism.

Benefits

• Opportunity for remote work after training.
• Supportive team environment.
• Engagement with RMEF's mission.
• Training and development opportunities.
• Potential for career advancement.