Service Coordinator - Remote

Overview

This position will ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.

In Short

• Assist with calls with service customers to ensure customer expectations are met.
• Create new service jobs in the operating system and assist with closing out work tickets.
• Assist with the scheduling and dispatching of the field labor force.
• Utilize service software for managing service activities.
• Support Project Managers and Service Manager with manpower planning.
• Ensure project/contract profitability through effective cost containment.
• Provide administrative support for documentation.
• Deliver outstanding customer service for continuous improvement.
• Perform other duties as assigned, including training on new operating systems.
• This is a growth opportunity for advancement.

Requirements

• Strong communication skills.
• Experience in customer service or service coordination.
• Ability to use service software effectively.
• Organizational skills for scheduling and dispatching.
• Administrative support experience.
• Understanding of project management principles.
• Ability to learn new systems quickly.
• Team-oriented attitude.
• Willingness to adapt and take on new challenges.
• Commitment to customer satisfaction.

Benefits

• Growth opportunities within the company.
• Training on new systems and processes.
• Supportive team environment.
• Opportunities for skill development.
• Potential for advancement based on performance.