Service Coordinator - Remote

Overview

The Service Coordinator role at Brunswick involves managing customer service for large vessels, acting as a liaison between consumers and various internal departments to ensure a seamless service experience.

In Short

• Primary liaison between consumers, field staff, and internal departments.
• Responsible for cradle-to-grave handling of service cases.
• Plan and execute case ownership strategies for issue resolution.
• Analyze technical service problems and recommend solutions.
• Participate in fieldwork and travel as needed.
• Maintain knowledge of Mercury and Brunswick products.
• Facilitate clear communication and record-keeping.
• Work independently with minimal oversight.
• Participate in various events and activities.
• Possess a Bachelor’s Degree or equivalent experience in marine service.

Requirements

• Ability to work in a fast-paced environment.
• Excellent interpersonal and consumer interaction skills.
• Knowledge of digital business software.
• Ability to thrive in a dynamic environment.
• 5+ years of experience in marine service or related field.
• Customer service experience preferred.
• Knowledge of marine service fundamentals.
• Proficient with Office 365, SalesForce, Oracle, and Lightspeed.
• Strong decision-making and risk analysis skills.
• Ability to train and demonstrate products to consumers.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Paid vacation and 401k matching (up to 4%).
• Health Savings Account contributions.
• Well-being program and product purchase discounts.
• Annual discretionary bonus eligibility.
• Growth opportunities within the company.
• Recognition for achievements and awards.
• Inclusive work environment encouraging diverse backgrounds.
• Support for applicants requiring accommodations.
• Access to a dedicated HR support team.