IT Service Coordinator - Remote

Overview

As an IT Service Coordinator at Skynet Innovations, you will manage inbound user service requests and coordinate dispatch of technicians for on-site resolution, acting as the primary contact for customers and ensuring efficient service delivery.

In Short

• Manage inbound user service requests.
• Coordinate dispatch of technicians for user issues.
• Act as the primary point of contact with customers.
• Ensure timely entry of service request details.
• Monitor ticket progress and escalate issues as needed.
• Proficiency in ticketing systems and Microsoft Office 365.
• Improve customer satisfaction with clear communication.
• Schedule technical resources efficiently.
• Participate in a collaborative work environment.
• Access to training and career growth opportunities.

Requirements

• Strong communication skills.
• Experience with ticketing systems and CRM tools.
• Proficiency in Microsoft Office 365.
• Ability to monitor and manage service requests.
• Customer-focused attitude.

Benefits

• 9 paid holidays.
• 401K Retirement with matching contributions.
• Excellent medical, vision and dental insurance.
• Life insurance and disability insurance.
• Cell phone stipend.
• Generous PTO.