Service Coordinator - Remote

Overview

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

In Short

• Manage and execute work orders efficiently.
• Optimize processes and ensure quality and timeliness of deliverables.
• Maintain communication in a fast-paced environment.
• Receive service and installation requests from customers.
• Plan and schedule work orders based on priority.
• Document work order status and communicate updates.
• Ensure compliance with SLAs and KPIs.
• Conduct reviews for quality and adherence to guidelines.
• Support customer satisfaction and improve NPS scores.
• Collaborate with teams to ensure successful completion of tasks.

Requirements

• 1 year+ related industry experience preferred.
• Customer-centric approach.
• Ability to build collaborative relationships.
• Proactive problem-solving skills.
• Ability to manage fluctuating priorities.
• Proficient in verbal and written communication.
• Working knowledge of Outlook, Excel, Access, and Word.
• High School diploma or equivalent.
• At least one year of previous customer service experience required.

Benefits

• Full benefits including medical, dental, and vision.
• 401K match.
• 28 PTO days including company holidays.
• Continuous training and professional development.
• Supportive and growth-oriented work environment.