Credentialing Support Coordinator - Remote

Overview

Associations International is seeking a Credentialing Support Coordinator to join the International Coaching Federation (ICF) Credentialing and Standards team! In this role, you will be part of a specialized team dedicated to supporting a growing global community of professional coaches as they pursue, achieve, and maintain their ICF certifications.

In Short

• Support credential manager in the review and administration of credential applications.
• Coordinate communications and correspondence with candidates throughout the credentialing process.
• Ensure accurate information about ICF Credentialing is reflected on the ICF website.
• Maintain accurate records in the AMS database.
• Perform day-to-day data entry with accuracy and efficiency.
• Provide support to applicants and credential-holders via email, chat, and phone calls.
• Propose ideas for continual improvement of Credentialing operations.
• Run regular credentialing reports and monitor performance.
• Attend conferences and events as needed.
• Perform other duties as assigned.

Requirements

• An undergraduate degree or related experience with a minimum of three years’ experience.
• Experience in association or non-profit management.
• Strong verbal and written communication skills.
• Demonstrated knowledge of project management.
• Prior experience with CRM or AMS databases.
• Strong analytical and critical thinking skills.
• Ability to work independently on multiple projects.
• Strong Microsoft Office skills, particularly Outlook, Word, and Excel.
• Maintain confidentiality of sensitive information.
• Excellent interpersonal skills.

Benefits

• Remote flexibility.
• Competitive compensation based on skills and experience.
• Full benefit package including medical, dental, and vision insurance.
• 401(k) with company match.
• Comprehensive time off including holidays and vacation.
• Culture of respect and belonging.