Senior Technical Support Advisor - Remote

Overview

The Senior Technical Support Advisor role involves providing exceptional customer service and technical support to clients in a remote setting.

In Short

• Remote position based in the US
• Full-time role with a pay rate of $15/hour
• Assist customers with account issues and technical problems
• Utilize AWS tools for managing customer interactions
• Respond to inquiries via phone, chat, and email
• Work closely with team leads to ensure customer satisfaction
• Document interactions in a web-based ticketing system
• Must have strong people skills and technical acumen
• Availability required 7 days a week
• Experience in a virtual contact center preferred

Requirements

• Computer/Internet savvy
• Strong technical and problem-solving skills
• Customer-focused mindset
• Ability to work in a team with minimal supervision
• Excellent written and oral communication skills
• Experience supporting Mac and Windows products
• High School Diploma or equivalent
• Must be at least 18 years of age
• Ability to take inbound calls in a conversation-heavy environment
• Full professional proficiency in English

Benefits

• Work from home flexibility
• Comprehensive benefits package
• Opportunities for professional development
• Supportive team environment
• Performance-based incentives