Help Desk Customer Service Advisor - Remote

Overview

The Help Desk Customer Service Advisor position involves providing technical support and assistance to users in a remote work environment, ensuring optimal system performance and user satisfaction.

In Short

• Resolve end-user inquiries through various technologies.
• Serve as the first point of contact for technical assistance.
• Aim for one-call resolution of client issues.
• Document information in a web-based ticketing system.
• Participate in internal training programs.
• Install and troubleshoot hardware and software.
• Maintain a favorable image of the company.
• Provide delightful and accurate resolutions to inquiries.
• Work from home after initial training.
• Communicate effectively with clients and team members.

Requirements

• High School diploma or equivalent.
• Fluency in English at CEFR C1/C2 level.
• Excellent communication skills.
• Knowledge of building and troubleshooting computers.
• Experience with multiple internet applications.
• Ability to handle multiple tasks and escalate issues.
• Strong attention to detail.
• Quiet work environment for remote work.
• Ability to type at least 25 wpm.
• Strong customer service ethic.

Benefits

• Prepaid medicine, dental plan, and life insurance.
• Allowances for food, internet, and wellness.
• Weekend work bonuses.
• Regular team events and activities.
• Daily budget for beverages.
• Located in a secure area with easy access to public transport.
• Free parking for employees.