Bilingual Customer Service Advisor - Remote

Overview

The Bilingual Customer Service Advisor is responsible for providing exceptional support to students, faculty, and staff in a remote environment. The role involves diagnosing and resolving issues while utilizing various technologies to enhance customer satisfaction.

In Short

• Work from home in a flexible schedule
• Provide support to higher education and K-12 institutions
• Utilize multiple technologies to resolve customer issues
• Document information in a web-based ticketing system
• Demonstrate empathy and patience during calls
• Participate in internal training programs
• Manage and resolve client issues effectively
• Adhere to assigned shifts, including weekends and holidays
• Project a positive image of the company
• Handle multiple tasks efficiently

Requirements

• Bilingual in Spanish and English
• High School diploma or equivalent
• Minimum age of 18
• Stable employment history
• Quiet work environment
• Experience with internet browsers
• Strong computer knowledge
• Excellent communication skills
• Proficiency in MS Office applications
• Experience with education-related technologies

Benefits

• Flexible work schedule
• Remote work opportunities
• Training and development programs
• Competitive pay rate