Global WFM Configuration Specialist - Remote

Overview

We are seeking a detail-oriented and technically proficient Global WFM Configuration Specialist to join our Workforce Management team. This role will be instrumental in configuring and testing updates within our workforce management solution, Legion. Your responsibilities include: maintaining, analyzing, and enhancing labor models in Legion ensuring efficient labor management across our retail locations.

In Short

• Oversee the end-to-end configuration, testing, deployment, and maintenance of scheduling rules.
• Execute system configuration changes in response to operational needs.
• Collaborate with Operations and Store Training to align system configurations with in-store execution.
• Act as Tier 2/3 support for system-related issues.
• Analyze forecast and scheduling data for operational efficiency.
• Conduct comprehensive testing of WFM configurations.
• Undertake additional responsibilities to support Retail Operations.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
• 3+ years of experience with Workforce Management systems (Legion preferred).
• Exceptional analytical abilities with attention to detail.
• Familiarity with labor compliance regulations and scheduling best practices.
• Excellent communication and collaboration skills.
• Experience in retail or hospitality operations.

Benefits

• Base salary range of $80,000-$110,000 per year.
• Possibility of long-term incentives and PTO policy.
• Progressive benefits package for exempt employees.