Client Success Associate (Automotive) - Remote

Overview

The Client Success Associate plays a crucial role in building and maintaining client relationships, ensuring client satisfaction, and providing targeted support for a select group of clients.

In Short

• Serve as a point of contact for select clients, ensuring their needs are met.
• Stay well-versed in standard client success processes to address inquiries.
• Assist with the implementation of service agreements.
• Identify opportunities for solution expansion by analyzing client needs.
• Manage the contract renewal process for assigned clients.
• Monitor key performance indicators to ensure operational effectiveness.
• Develop an in-depth understanding of the company's product offerings.
• Provide guidance to other departments on client needs and expectations.
• Collaborate closely with internal teams and clients.
• Participate in training sessions to stay updated on new developments.

Requirements

• Associate Degree or equivalent work experience; Bachelor’s degree preferred.
• 2-4 years proven experience in client support or customer service.
• Clear and concise communication skills.
• Ability to understand and utilize basic data.
• Eagerness to learn new software and systems.
• Customer-focused approach.
• Organizational and time management skills.
• Attention to detail in handling client information.

Benefits

• Healthcare, dental, vision, disability, and life insurance.
• 401(k) plan with company match and tuition assistance.
• Flexible time off and paid sick leave.
• Parental planning benefits.
• Bonus/Incentive Programs.