Senior Customer Success Manager, Strategic Accounts - Remote

Overview

As a Senior Customer Success Manager, you will be responsible for creating and sustaining happy customers who realize full value from the platform and partnership, acting as a trusted advisor.

In Short

• Act as the primary interface between customers and internal teams.
• Drive adoption of platform best practices to optimize ROI.
• Educate customers on new/upcoming features.
• Anticipate and de-escalate issues proactively.
• Establish measurable success criteria for customer engagement.
• Build and maintain executive-level relationships.
• Utilize case management systems and CRM tools.
• Collaborate with internal teams to enhance customer experience.
• Monitor customer health and engagement metrics.
• Conduct Business Reviews to demonstrate ROI.

Requirements

• 3+ years in Customer Success Management.
• 6+ years in enterprise SaaS product support.
• Strong relationship-building skills with executives.
• Excellent analytical and organizational skills.
• Proficient in CRM systems (e.g., SFDC, JIRA).
• Technical troubleshooting experience.
• Strong communication skills.
• Experience with email security technologies.
• Bachelor's degree in relevant fields.
• Ability to drive customer adoption of platform features.

Benefits

• Eligible for bonuses and restricted stock units (RSUs).
• Comprehensive benefits package.
• Opportunities for professional growth.
• Flexible working environment.
• Supportive team culture focused on customer success.