Senior Customer Success Manager, Strategic Accounts - Remote

Overview

As a Senior Customer Success Manager, Strategic Accounts at Element451, you will take ownership of large, complex institutional partnerships, ensuring high adoption, retention, and expansion.

In Short

• Foster strong relationships with clients and stakeholders.
• Provide strategic consulting for full-cycle student engagement.
• Oversee the implementation and management of client contracts.
• Lead day-to-day execution of client projects.
• Conduct discovery sessions for platform implementation.
• Identify areas for improvement in recruitment and enrollment processes.
• Collaborate with internal teams for seamless service delivery.
• Develop Managed Services documentation and processes.
• Ensure customer satisfaction and retention.
• Stay current on industry trends and best practices.

Requirements

• Minimum of 7 years in a customer-facing role, ideally in SaaS.
• Proven track record in managing high-value accounts.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship management skills.
• Experience with customer success tools (e.g., Salesforce, Gainsight) a plus.
• Strategic thinking and execution skills.
• Bachelor’s degree required.

Benefits

• Competitive salary & benefits (Medical, Dental, Vision, Disability & More).
• 401k plan with 4% employer match after 3 months.
• Work from home anywhere in the US.
• Paid parental leave.
• 10 company holidays and 20 days of paid time off.
• Make a positive impact on students going to college.