Senior Customer Success Manager, Top Accounts - Remote

Overview

Our team is looking for our next Customer Success Manager to continue developing ongoing relationships with our customers! You will have the unique opportunity to work with multiple products addressing the toughest challenges of Legal Departments worldwide today. We pride ourselves on being a customer focused organization starting with our implementation process all the way through customer success, renewals, and support.

In Short

• You will become a product expert and help guide our customers in getting the most out of their system.
• You will be a problem solver for both our customers and internal stakeholders.
• You will proactively identify at risk customers.
• You will develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• You will be working cross functionally with the Implementation, Support, Marketing, Product, Renewals Teams.

Requirements

• 4-6 years of professional experience.
• Experience in Customer Success or Account Management.
• Background in Consulting or Software (Legal Software is a plus).
• Experience with Salesforce and Customer Success tools.
• Startup Experience working within a small Customer Success Org.
• Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case).

Benefits

• Bachelor's Degree (Nice to Have).