Strategic Customer Success Account Manager - Remote

Overview

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. We provide tailored care for individuals through advanced technology and partnerships with over 450 companies.

In Short

• Serve as a product expert and advocate for mental health.
• Own forecasting projections for revenue and renewals.
• Identify upsell opportunities to drive revenue growth.
• Develop and manage positive relationships with customers.
• Manage the entire customer lifecycle, including implementations and renewals.
• Collaborate cross-functionally to improve processes.
• Support sales efforts and net new business acquisition.
• Leverage data to drive results and adjust strategies.

Requirements

• Bachelor’s degree or higher preferred.
• 10+ years of experience in account management or customer success.
• Experience driving revenue through forecasting and renewals.
• Previous experience managing Fortune 100 clients.
• Strong understanding of sales motions similar to farmer sales roles.
• Exceptional communication skills.
• Organized with attention to detail.
• Resourceful and proactive in fast-paced environments.
• Ability to consult customers effectively.
• High integrity and professionalism.

Benefits

• Health, Dental, Vision benefits from day one.
• 401(k) match for retirement planning.
• Yearly allotment of no-cost visits to mental health providers.
• Competitive paid time off policies.
• Parental leave after 6 months tenure.
• Access to weight management and fertility care support.
• Professional development reimbursement.
• Donation matching for favorite causes.