Senior Account Customer Success Manager - Remote

Overview

The Senior Account Customer Success Manager at Palo Alto Networks will manage customer relationships and drive adoption of cybersecurity products, ensuring customer satisfaction and success.

In Short

• Serve as the Voice of the Customer in managing the customer lifecycle.
• Act as the primary contact for post-sales journey and product adoption.
• Work closely with high-level executives like CISOs and CTOs.
• Manage key account relationships for Palo Alto Networks’ largest customers.
• Partner with sales and post-sales teams to develop success plans.
• Understand and translate customer security priorities into success plans.
• Engage in customer planning, deployment, and account-level reviews.
• Maintain a focus on customer value realization and escalations.
• Thrive in a team environment anchored by collaboration and integrity.
• Occasional travel may be required for customer engagement.

Requirements

• 8+ years in a customer-facing role with post-sales engagements.
• Expertise in software delivery to strategic customers.
• Proven ability to drive business value and interact with C-suite.
• Experience in managing customer escalations and expectations.
• Fluent in French or German preferred.
• Experience with customer success software (e.g., Gainsight, Salesforce).
• Strong program management skills are a plus.

Benefits

• Flexible benefits for personal well-being.
• Access to mental and financial health resources.
• Personalized learning opportunities for career growth.
• Work in a diverse and inclusive environment.
• Opportunity to shape the future of cybersecurity.