Remote Otter LogoRemoteOtter

Remote Support Engineer 2

Posted 29 weeks ago
DevOps / Sysadmin
Full Time
USA
63,400 - 95,000 USD/year

Overview

Join us in pioneering breakthroughs in healthcare by providing remote technical support for Magnet systems manufactured by Siemens Healthineers.

In Short

  • Provide remote service support for superconducting electromagnets.
  • Monitor and approve liquid helium volumes and orders.
  • Collaborate with support teams for system health.
  • Conduct advanced service functions and manage escalations.
  • Create notifications for customer calls and document actions.
  • Perform root cause analysis for quenched magnets.
  • Provide on-site support when necessary.
  • Support from 08:00 to 17:00 EST with occasional shift changes.
  • Work in a diverse and inclusive environment.
  • Contribute to a global team dedicated to improving healthcare outcomes.

Requirements

  • Associates Degree or vocational training in healthcare imaging equipment service.
  • More than 2 years of experience in a field service role.
  • Proficient in Microsoft Office applications.
  • Excellent communication and documentation skills.
  • Valid passport required.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Life insurance and disability insurance.
  • Paid parking/public transportation.
  • Paid time off and sick leave.

Similar Jobs:

Rockwell Automation (USA) logo

Remote Support Engineer

Rockwell Automation (USA)

34 weeks ago

The Remote Support Engineer will provide technical support to customers and field personnel at Rockwell Automation.

USA
Full-time
All others

Prevail

Remote Support Engineer

Prevail

41 weeks ago

Join Prevail Legal as a Remote Support Engineer to provide technical support and enhance customer experiences.

USA
Full-time
Customer Service
$75,000 - $110,000/year
GrayMatter Robotics logo

Remote Support Engineer

GrayMatter Robotics

62 weeks ago

Join GrayMatter Robotics as a Remote Support Engineer to provide technical support and enhance customer satisfaction.

Mexico
Full-time
Customer Service
Sequoia Connect logo

Remote L2 Support Engineer

Sequoia Connect

41 weeks ago

Join our client as a Remote L2 Support Engineer, providing application support for Java systems and troubleshooting Kafka or Informatica workflows.

Worldwide
Full-time
Software Development
Snaju logo

Remote Tier 1 Support Engineer

Snaju

46 weeks ago

Join DartNode.com as a Remote Tier 1 Support Engineer to provide exceptional customer support and technical assistance.

PH
Full-time
Customer Service
$350 USD/month