Remote Support Engineer

Overview

We are seeking a proactive and experienced Remote Support Engineer who will provide technical support to our customers and operations team in a dynamic remote environment.

In Short

• Provide technical support to customers and internal users.
• Collaborate with Customer Success and Engineering teams.
• Utilize strong web technology skills for troubleshooting.
• Communicate effectively with technical and non-technical audiences.
• Coordinate with external IT for network accessibility.
• Draft bug tickets and work with engineering to reproduce issues.
• Implement a customer-facing ticketing system.
• Support public APIs and test with REST/Curl.
• Work in a remote-first environment.
• Participate in defining and documenting customer SLAs.

Requirements

• 3+ years in a technology support role.
• Experience with ticketing systems like Zendesk.
• Proficiency with Browser Developer Tools.
• Understanding of network standards and relational databases.
• Experience troubleshooting major browsers.
• Strong customer service experience.
• Ability to work independently in a fast-paced environment.
• Experience with mobile issue debugging.
• Familiarity with Ruby on Rails is a plus.
• Legal experience is preferred.

Benefits

• Comprehensive benefits plan including medical, dental, and vision.
• PTO and company holidays.
• Generous continued education allowance.
• Employee stock option plan.
• Open, diverse, and respectful work culture.