Customer Support Engineer - Remote

Overview

The Parallel Wireless Professional Services organization is seeking a Customer Support Engineer to engage in remote network monitoring and KPI reporting, interfacing with service provider customers and internal teams.

In Short

• Part of a 24x7 remote network monitoring team.
• Responsible for KPI and technical reporting.
• Collaborate with teams to identify reporting requirements.
• Deliver reports to internal teams.
• Document methodologies for recurring reports.
• Implement automations for report generation.
• Assist in presenting technical analysis to customers.
• Understand system management across various network technologies.
• Perform first level technical support during monitoring.

Requirements

• 3 to 5 years of technical support experience in RAN.
• Experience presenting KPIs to customers.
• Strong interpersonal skills.
• Ability to work in a 24x7 shift environment.
• Experience in RAN or RF Engineering is a plus.
• Knowledge of 5G, LTE, UMTS, GSM technologies.
• Experience with LAN/WAN and TCP/IP.
• Unix/Linux systems knowledge.
• Familiarity with Kubernetes and AWS is a plus.
• Strong communication skills.

Benefits

• Opportunity to work with cutting-edge technology.
• Flexible work schedule.
• Collaborative team environment.
• Professional development opportunities.
• Remote work flexibility.