Product Support Engineer - Remote

Overview

Sprinto is a leading platform that automates information security compliance, ensuring businesses can grow and scale with confidence. We are looking for a Senior Product Support Engineer to provide excellent customer support for our B2B SaaS product.

In Short

• Provide swift resolutions to customer inquiries across 24x5 shifts.
• Deliver high quality support across all channels.
• Utilize internal documentation and develop product knowledge.
• Identify trends and report to relevant teams.
• Stay updated on product developments and customer feedback.

Requirements

• 1-3 years of experience in Customer or Technical Support in SaaS.
• Excellent communication skills in English.
• Proficient in technical troubleshooting with cloud and API.
• Familiarity with cloud infrastructure and change management.
• Calm demeanor in challenging interactions.
• Bachelors/Engineering Degree preferred.
• Experience with Freshdesk is a bonus.

Benefits

• Remote First Policy.
• 5 Days Working With FLEXI Hours.
• Group Medical Insurance.
• Group Accident Cover.
• Company-Sponsored Device.
• Education Reimbursement Policy.