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Product Support Engineer - Remote

Posted 15 weeks ago
Customer Service
Full Time
India

Overview

Fortanix is a leader in data-centric cybersecurity for hybrid multicloud environments, focusing on data exposure management to protect sensitive information.

In Short

  • Provide post sales technical support to customers.
  • Handle support cases and ensure timely resolution.
  • Diagnose and tackle complicated technical issues.
  • Reproduce customer issues and qualify critical issues.
  • Publish Technical Support Bulletins in the Knowledge Base.
  • Work closely with Development, Sales, and Quality Assurance.
  • Review user documentation and training materials.
  • Provide on-call support 24x7 as needed.

Requirements

  • Excellent project management skills.
  • Strong problem-solving abilities.
  • Technical skills in troubleshooting.
  • Ability to interact with customers at all levels.
  • Experience in fault isolation and root cause analysis.

Benefits

  • Work in a culture of trust and innovation.
  • Be part of a recognized Great Place to Work.
  • Opportunity to shape the future of data security.
Fortanix logo

Fortanix

Fortanix is a global leader in data security, focusing on data exposure management to protect sensitive information in hybrid multicloud environments. Their unified data security platform helps enterprises discover, assess, and remediate data exposure risks, enabling a Zero Trust approach and preparing for the post-quantum computing era. With partnerships with major companies like Microsoft and Intel, and clients including PayPal and Google, Fortanix is recognized for its innovative approach to cybersecurity. The company fosters a high-trust, high-performance culture, encouraging collaboration and innovation among its employees, and has been awarded the Great Place to Work certification.

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