Product Support Engineer - Remote

Overview

The Product Support Engineer plays a crucial role in managing customer-related issues and ensuring effective communication among various teams.

In Short

• Contribute to the Product Support Backlog.
• Keep the CX, Engineering, and Business teams up-to-date.
• Quick-solve issues escalated by the 1st support level (CX team).
• Regularly check monitoring tools and respond to alerts.
• Participate in Incident Management and post-mortem processes.
• Build detailed reports on KPIs and trends.
• Availability for the on-call rotation.

Requirements

• More than 4 years of experience in a related field.
• Strong analytical skills.
• Experience in Incident Response/management processes.
• Excellent communication skills.
• Problem-solving and DO-er skills.
• Familiarity with Agile Methodologies.
• Ability to run intermediate SQL queries.
• Knowledge of API tools like Postman.

Benefits

• Get paid in your choice of currency.
• Work remotely and design your life.
• 15 business days of vacation each year.
• Monthly healthcare stipend.
• 16 fully paid Argentinean holidays.
• Compassionate Leave: 3-5 days as needed.
• 12 weeks family leave for primary caregiver.
• Personalized English coaching.
• Access to a range of tailored perks.
• 4-week paid sabbatical after 5 years.