Product Support Engineer - Remote

Overview

iCapital is seeking a highly motivated Product Support Engineer to join our team. This role will be responsible for daily management and troubleshooting of client technical support requests for a large and dynamic application that supports structured investments, annuities, and alternative investments.

In Short

• Respond in a timely manner to client inbound support requests.
• Engage in the initial triage of support requests.
• Maintain accurate records of troubleshooting steps.
• Communicate with Client Relationship teams on technical issues.
• Utilize technical tools for troubleshooting API and database issues.
• Help streamline support processes.
• Collaborate with engineers from multiple teams.

Requirements

• Bachelor’s degree in computer science or related field.
• 3+ years of experience in client-facing technical support.
• Strong technical background in troubleshooting.
• Excellent communication skills.
• Strong problem-solving skills.
• Experience with APIs and databases.
• Familiarity with programming languages and frameworks.
• Experience with cloud technologies like AWS or Azure.
• Previous experience in the WealthTech domain.

Benefits

• Base salary range of $100,000 to $135,000.
• Compensation package includes salary and equity.
• Comprehensive benefits package including healthcare.
• Employer matched retirement plan.
• Unlimited paid time off (PTO).