Remote Support Engineer

Overview

As a Remote Support Engineer at GrayMatter Robotics, you will provide ongoing support for our AI robotics products and customers, ensuring optimal performance and satisfaction.

In Short

• Investigate and troubleshoot complex customer issues.
• Support customers via email and phone.
• Monitor and resolve technical issues with live robots.
• Collaborate with engineering teams to improve products.
• Document troubleshooting procedures and customer interactions.
• Work flexible hours to align with customer production schedules.
• Provide superior customer service.
• Log tickets and feedback for continuous improvement.
• Perform remote support during the evening shift.

Requirements

• BS or Technical Degree in IT, Engineering, or equivalent experience.
• 1-3 years of hands-on Software/Hardware support experience.
• Proven track record in complex technical support.
• Proficient in Linux environments and remote support tools.
• Professional working proficiency in Spanish and English.
• Ability to communicate complex information effectively.
• Willingness to work evening shifts.

Benefits

• Equal employment opportunity and commitment to diversity.
• Supportive work environment for all backgrounds.
• Accommodations for candidates with disabilities.