Remote Tier 1 Support Engineer

Posted 9 weeks ago

Customer Service

Full Time

$350 USD/month

Overview

The Remote Tier 1 Support Engineer will be the first point of contact for DartNode customers, providing exceptional customer support and assistance in a global environment.

In Short

Respond to customer inquiries via live chat and support tickets.
Provide basic troubleshooting for hosting, cloud, and networking issues.
Assist customers in selecting the right plan or service.
Guide customers through account setup and configurations.
Escalate complex technical issues to Tier 2 support.
Maintain professional and fluent written English communication.
Work independently and as part of a remote support team.

Requirements

Basic knowledge of cloud hosting, VPS, dedicated servers, and networking.
Strong problem-solving skills.
Excellent written English skills.
Ability to work on a shift schedule.
Previous experience in technical support or cloud services is a plus.

Benefits

$350 USD per month, starting salary.
Fully remote – work from anywhere.
Free access to DartNode cloud and server products.
Opportunity to grow within a rapidly expanding cloud hosting company.

Snaju

DartNode.com is a global cloud hosting provider specializing in high-performance VPS, dedicated servers, and colocation services. The company is dedicated to delivering affordable, scalable, and reliable cloud solutions to businesses and developers around the world. As DartNode.com continues to expand, it emphasizes exceptional customer support and sales assistance, making it an ideal workplace for individuals passionate about cloud technology and customer service.

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