Remote Support Engineer

Overview

The Remote Support Engineer at Rockwell Automation provides technical support to customers and field personnel, assisting with troubleshooting and resolving issues related to automation systems.

In Short

• Provide technical support via phone, chat, and email.
• Achieve customer satisfaction metrics.
• Manage small projects with guidance.
• Support core areas of PanelViews and FactoryTalk ViewME.
• Update and author Technical Notes and documentation.
• Collaborate with field engineers and technicians.
• Work with Rockwell Automation products and technologies.
• Follow issues to resolution with self-initiative.
• Contribute to a diverse and inclusive workplace.
• Flexible work schedule available.

Requirements

• Bachelor's Degree in a relevant field.
• Legal authorization to work in the U.S.
• Two plus years of experience in industrial automation systems.
• Expertise in Rockwell Automation products.
• Customer-centric mindset and technical engineering expertise.
• Responsiveness and collaborative skills.
• Specific expertise in applying automation technology.

Benefits

• Health Insurance including Medical, Dental, and Vision.
• 401k plan.
• Paid Time off.
• Parental and Caregiver Leave.
• Flexible Work Schedule.