Technical Account Manager - Remote

Overview

The Technical Account Manager will work with customers to help them get the most out of their Zuora investments, driving the engagement team towards optimal solutions.

In Short

• Work with customers to maximize their Zuora investments.
• Engage with customer executives and cross-functional teams.
• Utilize technical skills and customer-facing abilities.
• Conduct requirements gathering and gap analysis.
• Collaborate with Zuora Product Engineers.
• Maintain customer health and system configurations.
• Provide expertise on Zuora product configuration.
• Document requirements and user stories.
• Develop custom training materials for customers.
• Support customers with technical questions.

Requirements

• 3-5 years of experience in enterprise-level Revenue and Finance solutions.
• Experience in customer-facing solution delivery.
• Expertise with ERP, Order to Cash, Billing, and/or CRM solutions.
• BS in Computer Science or Business preferred.
• Experience with SQL, PLSQL or programming languages.
• Ability to review API documentation.
• Leadership abilities in business discussions.
• Experience in requirements gathering and systems design.
• Strong team player with communication skills.
• Experience managing multiple projects.

Benefits

• Competitive compensation and performance rewards.
• Medical, dental, and vision insurance.
• Generous flexible time off.
• Paid holidays and wellness days.
• 6 months fully paid parental leave.
• Learning & Development stipend.
• Opportunities to volunteer and give back.
• Support for mental wellbeing.