Technical Account Manager - Remote

Overview

The Solution Architect/Technical Account Manager will work with customers to help them get the most out of their Zuora investments, and drive the engagement team towards an optimal solution.

In Short

• Conduct requirements gathering, gap analysis, testing and support sessions with customers.
• Work directly with Zuora Product Engineers on customer use cases and feedback.
• Create, review and understand data/object models documentation.
• Create, review and understand process flows and architecture diagrams.
• Help maintain the overall customer health and be focused on the technical health of the customer.
• Establish and maintain system configuration, architectures and an overall runbook for each of your customers.
• Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices.
• Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off.
• Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations.
• Provide guidance and updated best practices to customers using quarterly roadmaps and new features.

Requirements

• At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions.
• At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company.
• 3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus.
• Bachelor’s of Science in Computer Science or in Business preferred.
• Code experience such as SQL, PLSQL or another programming language.
• Object oriented framework experience.
• Ability to review API documentation and assist customers in determining how best use APIs and troubleshoot API integrations.
• Ability to review Zuora workflows and assist customers in troubleshooting these workflows.
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs.
• Medical, dental and vision insurance.
• Generous, flexible time off.
• Paid holidays, “wellness” days and company wide end of year break.
• 6 months fully paid parental leave.
• Learning & Development stipend.
• Opportunities to volunteer and give back, including charitable donation match.
• Free resources and support for your mental wellbeing.