Senior Technical Account Manager - SLED East - Remote

Overview

The Senior Technical Account Manager (Sr. TAM) will be responsible for managing customer relationships and resolving technical issues related to Zscaler products, ensuring customer satisfaction and success.

In Short

• Manage resolution of technical service and infrastructure issues for customers.
• Work with customers using various media (phone, email, on-site).
• Collaborate with the Field Sales Team to ensure proper deployment of Zscaler products.
• Assist the Support team with escalations and on-call duties.
• Provide on-site and virtual product training to Premium Support customers.
• Monitor reporting information and policy configurations at customer sites.
• Deliver notifications of new products and technologies to customers.
• Establish communication channels between customers and internal teams.
• Provide valuable product feedback based on customer requirements.
• Contribute to a customer-centric culture that fosters success and growth.

Requirements

• 5 years of account management experience, including pre- and post-sales responsibilities.
• Bachelor’s degree in Computer Science/Engineering or equivalent certifications.
• Proficiency in networking and information security.
• In-depth understanding of enterprise networks and infrastructure.
• Hands-on experience with network troubleshooting tools.

Benefits

• Comprehensive health plans.
• Vacation and sick time off plans.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks and more!